Delivery & Shipping
We want your premium cookware and bakeware to arrive safely and promptly. Here's everything you need to know about our delivery options.
UK Delivery Options
🚚 Free Standard Delivery
Orders over £100
-
Cost: FREE
-
Delivery time: 3-5 working days
-
Tracking: Full tracking provided
-
Coverage: All UK mainland addresses
📦 Standard Delivery
Orders under £50
-
Cost: £4.95
-
Delivery time: 3-5 working days
-
Tracking: Full tracking provided
-
Coverage: All UK mainland addresses
🏪 Click & Collect
Collect from our store
-
Cost: FREE
-
Ready for collection: Usually within 24-48 hours
-
Notification: Email when ready to collect
-
Collection hours: Monday-Saturday, 9am-5pm
Delivery Areas
UK Mainland
We deliver to all UK mainland addresses. Standard delivery times apply.
Scottish Highlands & Islands
Delivery available with possible additional 1-2 days delivery time. Standard rates apply.
Northern Ireland
Delivery available. Please allow an additional 1-2 days for delivery.
International Delivery
We currently focus on UK deliveries. For international enquiries, please contact us and we'll do our best to help.
Order Processing
Processing Times
-
In-stock items: Dispatched within 1-2 working days
-
Orders placed after 2pm: Processed next working day
-
Weekend orders: Processed on Monday
Order Tracking
Once your order is dispatched, you'll receive:
- Email confirmation with tracking number
- Link to track your parcel in real-time
- Estimated delivery date
- SMS updates (for express delivery) If you would like to sign up for this, let us know when ordering in notes.
You can also track your order by logging into your account and viewing your order history.
Delivery Process
What to Expect
-
Order Confirmation: Immediate email after placing order
-
Processing: Your order is carefully packed (1-2 working days)
-
Dispatch Notification: Email with tracking details
-
In Transit: Track your parcel's journey
-
Delivery: Signed delivery to your address
Packaging
All orders are carefully packaged to ensure your premium products arrive in perfect condition:
- Protective packaging materials
- Secure boxing for fragile items
- Gift orders beautifully presented
- Eco-friendly packaging where possible
Delivery Issues
Nobody Home?
If you're not available when the courier attempts delivery:
- A card will be left with collection/redelivery instructions
- You can usually arrange redelivery online
- Parcels are typically held at local depot for 7-10 days
- Contact the courier directly using your tracking number
Damaged or Missing Items
If your order arrives damaged or items are missing:
- Take photos of the packaging and damage
- Contact us within 48 hours at [your email]
- We'll arrange replacement or refund immediately
- No need to return damaged items unless requested
Delayed Delivery
If your order hasn't arrived within the expected timeframe:
- Check your tracking information for updates
- Contact us and we'll investigate with the courier
- We'll keep you updated until resolved
Special Delivery Requests
Safe Place Delivery
You can request delivery to a safe place (e.g., porch, garage) by adding delivery instructions at checkout. Please note we cannot be held responsible for items left in safe places.
Delivery to Workplace
We're happy to deliver to your workplace. Please provide:
- Full company name
- Your name for attention of
- Complete address including building/floor if applicable
Gift Delivery
Sending a gift? We've got you covered:
- Enter recipient's address at checkout
- Add a gift message (we'll include a beautiful card) please request this when ordering
- No prices shown on packing slip
Busy Periods
During peak seasons (Christmas, Mother's Day, etc.), please allow extra time:
- Order early to guarantee delivery
- Check our website for seasonal cut-off dates
- We'll update you if any delays are expected
Questions About Delivery?
If you have questions about delivery options or need help with an order, we're here to help:
-
Email: [your email]
-
Phone: [your phone number]
-
Hours: Monday-Friday, 9am-5pm GMT
Or visit our FAQ page for more information.
